Shipping policy

Shipping Policy

Thank you for shopping with HOTiTi.

To ensure a smooth and transparent delivery experience for our global community, we have established the following Shipping Policy.

• North America: United States, Canada
• Oceania: Australia, New Zealand
• Asia: Japan
• Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holy See (Vatican City), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Turkey

1. Shipping Fees

• We offer Free Worldwide Shipping on all orders.

2. Shipping Method & Delivery Estimates

• To streamline global distribution, all items are shipped directly from our international partner hubs to your destination.
• Delivery Estimate: Approximately 15 to 40 business days after order confirmation and payment clearance.
• Delivery times may vary depending on airline schedules, customs clearance processes, holidays, or unexpected weather conditions.
• A tracking number will be sent via email as soon as your package is dispatched.

3. International Transit & Packaging Conditions

• Outer Box Dents: Due to the nature of long-distance cross-border air freight, outer footwear boxes may occasionally experience structural wear, creases, or minor dents. To prevent unnecessary material waste, we do not discard or re-ship items solely due to superficial outer box damage, provided the product inside is completely intact.
• Product Aroma: New footwear may carry a slight adhesive aroma from the manufacturing process upon first opening. This is temporary and will naturally fade away within a few days of airing out or general use.

4. Customs, Duties & Taxes

• For international orders, any customs duties, import taxes, or local clearance fees levied by the destination country are the sole responsibility of the recipient (the importer).

5. Incorrect Addresses & Unclaimed Packages

• HOTiTi is not responsible for failed deliveries due to incorrect or incomplete shipping addresses provided during checkout. If a package is returned to our international hub due to an incorrect address or failure to claim within the carrier's holding period, the customer will be responsible for any additional international reshipping fees.